Shipping Policy

Shipping within Australia

• Standard Delivery (1–5 business days) – FREE for orders of $150 and over, $11.90 for orders below $150

• Express Delivery (1–3 business days) – $14.90
  (Please note: express delivery refers to the shipping method only. Standard processing times still apply – see details below.)

International Shipping

All international orders are sent with Australia Post International Standard, fully tracked. Shipping is charged by weight, which works out as follows:

Destination	1 pair	2 pairs	3+ pairs	Delivery time
New Zealand	NZ$22	NZ$28	NZ$36	4–7 business days
USA & Canada	US$20	US$30	US$45	6–9 business days
United Kingdom	£20	£32	£46	7–10 business days
Europe (EU)	€26	€39	€57	7–10 business days
Rest of the World	US$31	US$47	US$68	7–10 business days

Slippers, scuffs and kids' styles are lighter, so two pairs often ship for the one-pair price. Your exact shipping cost is shown at checkout. Shipping prices for the UK and Europe include VAT.

Duties & Taxes

• USA, Canada, United Kingdom and European Union: import duties and taxes are calculated and paid at checkout, so there's nothing to pay on delivery. Prices for the UK and EU include VAT; any applicable import duty is shown as a separate line at checkout.

• All other countries (including Switzerland and Norway): orders may be subject to import duties, taxes or customs fees charged by your local authorities on delivery. These charges are the responsibility of the purchaser and are not collected by Kooshy.

Prepayment of duties and taxes is subject to destination-specific shipment value limits.

Where are your products sent from?

All orders are dispatched from Australia during business days (Monday to Friday, AEST). Most orders ship within 1–2 business days if items are in stock. For items made to order, dispatch may take 2–5 business days.

How long does delivery take?

Once your order is dispatched, the following delivery times apply:

• Australia metro areas: 1–3 business days after dispatch

• Australia rural areas: 3–5 business days after dispatch

• New Zealand: 4–7 business days after dispatch

• USA & Canada: 6–9 business days after dispatch

• UK, Europe and Rest of the World: 7–10 business days after dispatch

Customs clearance may add extra time to international deliveries. All delivery times are estimates only. We cannot guarantee delivery by a specific date. Delays can occur that are outside of our control, so refunds or cancellations cannot be offered for late deliveries.

Tracking

Once your order is dispatched, you'll receive an email with a tracking number and link to the carrier's website for updates.

Important Notes

• Orders placed on weekends and public holidays may take an additional 1–2 business days to dispatch.

• Our order process begins as soon as you submit your order, which means we may not be able to make changes to your order (address, size, colour, removing items, etc.).

• During peak periods (May–Aug and Nov–Jan), processing delays of up to 5 business days may occur. Contact us first if your order is urgent.

• Deliveries within Australia may require a signature. If you're unavailable, your order will be left at the nearest Australia Post for collection, and you'll receive a notification.

• We do not deliver to PO Boxes, Parcel Lockers, or Click & Collect addresses.

• Delivery charges are non-refundable unless the item is faulty (see our Refund Policy).

• Kooshy is committed to providing exceptional customer service and quality products. If an item is unavailable or your order cannot be fulfilled, we'll notify you within 2 business days with options for backorder, refund, or replacement.

• We are not responsible for parcels lost in transit due to incorrect or incomplete addresses. If parcels are returned to us, we can re-dispatch (additional shipping costs apply).